Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Property address

• Project details and descriptions

• Service preferences

• Information submitted through consultation or contact forms

• Communications with our company by phone, text, email, or other methods

• Information related to estimates, scheduling, and ongoing projects

 

We may also automatically collect certain technical information when you visit our website, including:

• IP address

• Browser type

• Device type

• Website activity

• Pages visited

• General website usage information

 

We collect information through lawful means and, where appropriate, with your knowledge or consent.

​

2. How We Use Your Information

Arden Grace Exteriors may use personal information to:

• Respond to inquiries and consultation requests

• Provide estimates and project information

• Schedule consultations and appointments

• Communicate about your project

• Coordinate project scheduling and services

• Provide updates regarding your project

• Provide customer support

• Improve our website and customer experience

• Improve our services and business operations

• Maintain accurate business records

• Comply with applicable legal and regulatory requirements

​

We will use information for the purposes for which it was collected or for other purposes permitted by law or with your consent.

​

3. Communication and SMS Consent

When you provide your phone number through our website, contact forms, consultation requests, or direct communication, Arden Grace Exteriors may contact you regarding services you have requested or your relationship with our company.

Depending on your preferences and applicable consent requirements, communications may include:

• Phone calls

• Text messages

• Emails

• Appointment reminders

• Consultation confirmations

• Estimate information

• Project updates

• Customer service communications

​

Message and data rates may apply depending on your mobile carrier and plan.

​

You may opt out of SMS communications at any time by replying STOP to the text message or by contacting Arden Grace Exteriors directly.

​

Consent to receive marketing communications is not required to purchase services from Arden Grace Exteriors.

​

We strive to comply with applicable federal and state communication requirements, including the Telephone Consumer Protection Act (TCPA).

​

4. SMS Privacy and Data Handling

When you communicate with Arden Grace Exteriors through SMS, we may collect and retain information necessary to provide and manage those communications.

​

This may include:

• Your phone number

• Message content

• Date and time of communications

• Replies

• Opt-in and opt-out requests

​

SMS information may be used for:

• Appointment confirmations

• Consultation reminders

• Estimate communications

• Project updates

• Scheduling

• Customer support

• Responses to inquiries

 

We do not sell, rent, or share SMS opt-in information for third-party marketing purposes.

SMS information may be shared only when reasonably necessary to:

• Provide requested services

• Coordinate your project

• Deliver communications through trusted service providers

• Comply with applicable law

• Respond to lawful legal requests

• Protect the security of our systems

 

We may retain communication records for as long as reasonably necessary to provide services, maintain business records, resolve disputes, and comply with legal obligations.

​

If you opt out by texting STOP, we may retain a record of your opt-out request to ensure that additional messages are not sent unless you later provide appropriate consent.

​

5. Information Sharing

Arden Grace Exteriors does not sell personal information to outside companies.

We may share limited information when reasonably necessary to:

• Provide requested exterior services

• Coordinate with employees, contractors, vendors, or project partners

• Schedule or manage a project

• Provide customer support

• Operate our website and communication systems

• Comply with applicable laws and regulations

• Respond to lawful requests

• Protect our legal rights, property, customers, or systems

​

We limit shared information to what is reasonably necessary for the specific purpose.

​

6. Cookies and Website Analytics

Our website may use cookies, analytics tools, pixels, or similar technologies to understand how visitors use our website and to improve website functionality and performance.

​

These technologies may collect information such as:

• Pages visited

• Time spent on the website

• Browser and device information

• General geographic information

• Website interactions

​

We may use this information to understand website traffic, improve our website, evaluate marketing efforts, and provide a better user experience.

​

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

 

7. Data Accuracy and Your Rights

We take reasonable steps to maintain accurate and current personal information.

Subject to applicable law, you may contact us to request that we:

• Provide information about personal data we maintain about you

• Correct inaccurate information

• Update your contact information

• Delete certain information

• Address questions about how your information is being used

​

Certain information may need to be retained because of legal, contractual, accounting, or business requirements.

​

8. Data Security

Arden Grace Exteriors uses reasonable administrative, technical, and physical safeguards designed to protect personal information against:

• Unauthorized access

• Unauthorized disclosure

• Misuse

• Loss

• Theft

• Alteration

​

While we take reasonable measures to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

​

9. Children's Privacy

Our website and services are not directed toward children under the age of 13.

​

Arden Grace Exteriors does not knowingly collect personal information from children under 13. If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to remove it.

​

10. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

​

Arden Grace Exteriors is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage visitors to review the privacy policies of any third-party website they access.

​

11. Changes to This Privacy Policy

Arden Grace Exteriors may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable legal requirements.

​

The most recent version will be made available on our website. The effective date at the beginning of this policy indicates when the policy was most recently updated.

​

12. Contact Arden Grace Exteriors

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

​

Arden Grace Exteriors
12600 Hill Country Blvd
Suite R130-5001
Austin, TX 78738

Phone: 512-801-0194
Email: info@ardengraceexteriors.com
Website: ArdenGraceExteriors.com